Frequently asked questions
The health, safety and security of visitors remains our number one priority. Through engagement with the relevant Government departments at a national and local level the organisers of Motorcycle Live will ensure that everyone can enjoy themselves in a safe and happy environment and incorporate any necessary COVID-19 safety measures that may be required at the time.
If your enquiry is in respect of a query on your existing ticket. Please contact the Ticket Factory or call 0844 338 8000
Your most frequently asked questions answered.
- How much are tickets / how many times can I use them?
- What are you doing to ensure I stay safe?
- How much is it to take part in the features?
- Do you offer a disabled concession?
- Is there wheelchair access?
- What is the address of the NEC?
- What facilities are available?
- Can I smoke inside the Halls?
- Can I take photos?
- Where can I leave my Helmet & Leathers?
- Are dogs allowed in?
- What are the cloakroom facilities at the NEC?
- What age can children get in for free?
- What are the parking facilities and costs for cars?
- What Parking facilities are there for motorcycles and scooters?
- How does the Bike Park Work?
- How much is parking for a coach or minibus?
- Do you offer a group booking system?
- Do you offer any reductions to overseas visitors?
- What catering facilities are there?
- What accommodation is closest to the NEC?
- Where can I charge my vehicle whilst at the NEC?
How much are tickets?
Please visit our Ticket Information page
Tickets can also be purchased on the day of your visit, please note the on the door prices.
Tickets are valid for entry on one day only.
What are you doing to ensure I stay safe?
We will be following Government guidelines and ensuring you are protected whilst at the show.
How much is it to take part in the features?
All features and activities are free of charge to watch and participate in, subject to availability.
Do you offer a disabled concession?
We are proud to be working with The Ticket Factory to offer accessible tickets for disabled customers. If you require assistance in accessing the show, please call 0844 581 2345 to discuss your requirements and eligibility.
Once on site, if a visitor requires assistance to access the show, then we offer a free carers ticket for each full priced ticket. Visit the NEC Box Office outside Hall 4, upon production of a full priced ticket a complimentary ticket will be given. Please call 0844 581 2345 to book a complimentary carer ticket, alongside your full priced ticket.
Is there wheelchair access?
Yes, click here for details (you will be taken to the NEC website)
What is the address of the NEC?
Birmingham, B40 1NT
What facilities are available?
To find where and what the facilities are at the Show Click Here. The plan includes disabled toilet facilities, cloakroom, breast feeding areas, cloakrooms, banks, medical centre and more.
Can I smoke inside the Halls?
Sorry, smoking is not allowed anywhere inside the venue aside from the designated smoking areas. No excuses, no exceptions. This also applies to e-cigarettes and vaping. Our designated smoking areas are outside the Piazza entrance & the Piazza garden (weather and daylight permitting).
Can I take photos?
Yes, please feel free to take photos or record footage. Feel free to share these on Instagram, Facebook or Twitter using #motorcyclelive or @motorcyclelive
Where can I leave my Helmet & Leathers?
There will be a cloakroom available where leathers and kit can be left, this will be located in the piazza cloakrooms. The cost is £1 per item.
Are dogs allowed in?
Only Guide Dogs are allowed.
What are the cloakroom facilities at the NEC?
Cloakrooms are located outside the halls.
What age can children get in for free?
Children aged five and under get in free with a paying adult – no ticket is required. Children aged 6 -16 are charged just £1 (with a paying adult).
There aren’t any Creche facilities at the show.
What are the parking facilities and costs for cars?
Parking can be purchased alongside your Motorcycle Live ticket in advance at a cost of £10.00 (exclusive to Motorcycle Live visitors).
Parking on the day will be £12.00 (subsidised by MCIA Events).
Please note that parking fees are applicable for all vehicles parking on-site at The NEC.
Click Here to see a map showing the NEC Car Parks.
What Parking facilities are there for motorcycles and scooters?
The bike park is available free of charge to all visitors who arrive on two wheels , it will be manned by NEC security staff and is subject to availability.
How does the Bike Park Work?
Upon entry to the Bike Park, you’ll be issued with a numbered wristband. Upon return to your bike, once your wristband is matched to the that of your bike, your bike will be released. The Bike Park will be clearly signposted.
How much is parking for a coach or minibus?
£15 for a minibus and £20.00 for a coach.
Do you offer a group booking system?
Groups wishing to purchase Group Tickets (10 or more tickets) should contact The Ticket Factory on 0800 358 0058 or email on firstname.lastname@example.org for details of our special rates and services. A 10% discount is offered.
Do you offer any reductions to overseas visitors?
No, all visitors are charged equally.
What catering facilities are there?
The NEC offers a variety of food outlets within the show, catering to all tastes. Also available are catering and bar areas situated in Halls 2 and 4 built specifically for Motorcycle Live. Visitors are also welcome to bring a packed lunch. You will also find catering pods in the Piazza just outside of the show, for more details visit Piazza Map
What accommodation is nearest to the NEC?
The Hilton Birmingham Metropole offers accommodation just a stones throw from the NEC. For information on pricing visit the Hilton website.
Can’t find the answer to your question?
Contact us at:
Tel: +44 (0)24 7640 8020
1 Rye Hill Office Park
Registered in England 2018191