Frequently asked questions
If your enquiry is in respect of a query on your existing ticket. Please contact the Ticket Factory or call 0844 338 8000
By attending the event, you consent to be filmed and sound recorded as part of the audience.
Your most frequently asked questions answered.
- How much are tickets / how many times can I use them?
- Do you offer a disabled concession?
- Is there wheelchair access?
- What is the address of the NEC?
- What facilities are available?
- Can I smoke inside the Halls?
- Can I take photos?
- Is there a cloakroom for my helmet / leathers?
- Are dogs allowed in?
- What are the cloakroom facilities at the NEC?
- What age can children get in for free?
- What are the parking facilities and costs for cars?
- What parking facilities are there for motorcycles and scooters?
- How much is parking for a coach or minibus?
- Do you offer a group booking system?
- Do you offer any reductions to overseas visitors?
- What catering facilities are there?
- Where can I charge my vehicle whilst at the NEC?
- Can I pay using cash at The NEC?
- Do I get a discount using my Barclaycard?
- Will it be noisy?
How much are tickets?
Please visit our Ticket Information page
Tickets can also be purchased on the day of your visit, please note the on the door prices.
Tickets are valid for entry on one day only.
Do you offer a disabled concession?
We are proud to be working with The Ticket Factory to offer accessible tickets for disabled customers. If you require carer support to access the show then a complimentary carer ticket can be booked online via the ACCESS scheme from the normal booking link. If you would like to book over the phone or do not have an Access card, please call (freephone) 0800 640 5001. A complimentary carer ticket will be issued when a full priced adult ticket is purchased.
Once on site, if a visitor requires assistance to access the show, a free carers ticket for each full priced ticket can be attained from any of the ticket sales kiosks.
Is there wheelchair access?
What is the address of the NEC?
Birmingham, B40 1NT
What facilities are available?
To find where and what the facilities are at the Show Click Here. The plan includes disabled toilet facilities, cloakroom, breast feeding areas, cloakrooms, banks, medical centre and more.
Can I smoke inside the Halls?
Sorry, smoking is not allowed anywhere inside the venue aside from the designated smoking areas. No excuses, no exceptions. This also applies to e-cigarettes and vaping. Our designated smoking areas are outside the Piazza entrance & the Piazza garden (weather and daylight permitting).
Can I take photos?
Yes, please feel free to take photos or record footage. Feel free to share these on Instagram, Facebook or Twitter using #motorcyclelive or @motorcyclelive
Is there a cloakroom for my helmet / leathers?
There will be a cloakroom available where leathers and kit can be left, this will be located in the piazza cloakrooms. The cost is £2 for coats and umbrellas, £3 for luggage.
Are dogs allowed in?
Only Guide/Assistance dogs are allowed entry.
What age can children get in for free?
Children aged five and under get in free with a paying adult – no ticket is required. Children aged 6 -18 are charged at the child rate (with a paying adult).
What are the parking facilities and costs for cars?
2024 prices will be confirmed soon.
Please note that parking fees are applicable for all vehicles parking on-site at The NEC.
Click Here to see a map showing the NEC Car Parks.
What Parking facilities are there for motorcycles and scooters?
The bike park is available free of charge to all visitors who arrive on two wheels , it will be manned by NEC security staff and is subject to availability.
Upon entry to the bike park, you’ll be issued with a numbered wristband. Upon return to your bike, once your wristband is matched to the that of your bike, your bike will be released. The bike park will be clearly signposted when you arrive at The NEC.
How much is parking for a coach or minibus?
£21.50 for a minibus and £26.75 for a coach.
Do you offer a group booking system?
Groups wishing to purchase Group Tickets (10 or more tickets) should contact The Ticket Factory on 0800 358 0058 or email on email@example.com for details of our special rates and services. Holders of group tickets do not need to visit on the same day. Group tickets are available on entry only adult tickets, promotional product tickets (including a Sealey product) do not receive a group discount.
Do you offer any reductions to overseas visitors?
No, all visitors are charged equally.
What catering facilities are there?
The NEC offers a variety of food outlets within the show, catering to all tastes. Also available are catering and bar areas situated in Halls 2 and 4 built specifically for Motorcycle Live. Visitors are also welcome to bring a packed lunch. You will also find catering pods in the Piazza just outside of the show, for more details visit Piazza Map
Where can I charge my vehicle whilst at the NEC?
The NEC Offers electric parking facilities across the site. Find out more information here.
Can I pay by cash at The NEC?
No, The NEC Is a cashless venue so you can only pay by debit/credit card outside of the Halls. Exhibitors within the Halls may still accept cash.
Do I get a discount using my Barclaycard?
Yes, just book via this link and receive 5% off your order.
Will it be noisy?
Motorcycle events can be noisy. Should you require ear defenders for children, or ear plugs for adults these are available in the Organiser Office in Hall 2.
Can’t find the answer to your question?
Contact us at:
Tel: +44 (0)24 7640 8020
Registered in England 2018191