If your enquiry is in respect of a query on your existing ticket, contact the Ticket Factory or call 0844 338 8000.

By attending the event, you consent to being filmed and sound recorded as part of the audience.

How much are tickets / how many times can I use them?

Please visit our Ticket Information page

Tickets can also be purchased on the day of your visit, please note the on the door prices.

Tickets are valid for entry on one day only (any one day).

Do you offer a disabled concession?

We are proud to be working with The Ticket Factory to offer accessible tickets for disabled customers.  If you require carer support to access the show then a complimentary carer ticket can be booked online via the ACCESS scheme from the normal booking link.  If you would like to book over the phone or do not have an Access card, please call (freephone) 0800 640 5001. A complimentary carer ticket will be issued when a full priced adult ticket is purchased.

Once on site, if a visitor requires assistance to access the show, a free carers ticket for each full priced ticket can be attained from any of the ticket sales kiosks.

Is there wheelchair access?

Yes, click here for details (you will be taken to the NEC website). Wheelchairs can be hired from the NEC by emailing infoemailaccount@necgroup.co.uk please allow three days for a reply.

What is the address of the NEC?

Birmingham, B40 1NT

What facilities are available?

To find where and what facilities are at the NEC visit The NEC website. You’ll find detail of  disabled toilet facilities, cloakroom facilities, breast feeding areas, banks, medical facilities and more.

Can I smoke inside the Halls?

Smoking is not allowed anywhere inside the venue aside from the designated smoking areas, this also applies to e-cigarettes and vaping.

Designated smoking areas are outside the Piazza entrance &  the Piazza garden (weather and daylight permitting).

Can I take photos?

Yes, please feel free to take photos or record footage. Feel free to share these on Instagram, Facebook or X #mcl24 or @motorcyclelive

Is there a cloakroom for my helmet / leathers?

There will be a cloakroom available where leathers and kit can be left, this will be located in the piazza cloakrooms. The cost is £2 for coats and umbrellas, £3 for luggage.

Are dogs allowed in?

Only Guide/Assistance dogs are allowed entry.

What age can children get in for free?

Children aged five and under get in free with a paying adult – no ticket is required. Children aged 6 -18 are charged at the child rate of £2.50 (with a paying adult).

What are the parking facilities and costs for cars?

MCL are subsidising NEC parking charges to £10 when purchased with your show tickets (at least 24 hours prior to you visit). If purchase parking on the day of your visit car parking will be £18.95 per day. Please note that parking fees are applicable for all vehicles parking on-site at The NEC, there is no disabled parking discount.

The NEC Offers electric parking facilities across the site.  Find out more information here.

Click Here to see a map showing the NEC Car Parks.

What parking facilities are there for motorcycles and scooters?

The bike park is available free of charge to all visitors who arrive on two wheels , it will be manned by NEC security staff and is subject to availability. The Bike Park will be signposted upon arrival at The NEC.

Upon entry to the bike park, you’ll be issued with a numbered wristband. When you collect your bike, once your wristband is matched to the that of your bike, your bike will be released.

How much is parking for a coach or minibus?

£21.50 for a minibus and £26.75 for a coach

Do you offer a group booking discount?

Groups wishing to purchase Group Tickets (10 or more tickets) should contact The Ticket Factory on 0800 358 0058 or email on groups@theticketfactory.com for details of our special rates and services. Holders of group tickets do not need to visit on the same day. Group tickets are available on entry only adult tickets, promotional product tickets (including a Sealey product) do not receive a group discount.

Do you offer any reductions to overseas visitors?

No, all visitors are charged equally.

What catering facilities are there?

The NEC offers a variety of food outlets within the show, catering to all tastes.  Also available are catering and bar areas situated in Halls 2 and 4 built specifically for Motorcycle Live. Visitors are also welcome to bring a packed lunch. You will also find catering pods in the Piazza just outside of the show, for more details visit Piazza Map

Where can I charge my vehicle whilst at the NEC?

The NEC Offers electric parking facilities across the site.  Find out more information here.

Can I pay using cash at The NEC?

No, The NEC Is a cashless venue so you can only pay by debit/credit card outside of the Halls.  Exhibitors within the Halls may still accept cash.

Do I get a discount using my Barclaycard?

Yes, just book via this link and receive 5% off your order. 

Will it be noisy?

Motorcycle events can be noisy. Should you require ear defenders for children, or ear plugs for adults these are available in the Organiser Office in Hall 2.

Can’t find the answer to your question?

Contact us : enquiries@motorcyclelive.co.uk