Frequently asked questions
Your most frequently asked questions answered.
- How much are tickets?
- How do I see if I have won a Golden Ticket?
- Where do I collect the Oxford Lock from?
- How much is entry to Moto-Cirque?
- Do you offer a disabled concession?
- Is there wheelchair access?
- What is the address of the NEC?
- What facilities are available?
- Can I smoke inside the Halls?
- Can I take photos?
- Will the show be noisy?
- Where can I leave my Helmet & Leathers?
- Are dogs allowed in?
- What are the cloakroom facilities at the NEC?
- What age can children get in for free?
- What age are you considered a Senior Citizen?
- Do you offer a Student Discount?
- What are the parking facilities and costs for cars?
- What Parking facilities are there for motorcycles and scooters?
- How does the Bike Park Work?
- How much is parking for a coach or minibus?
- Do you offer a group booking system?
- Do you offer any reductions to overseas visitors?
- What catering facilities are there?
How much are tickets?
Please visit our Ticket Information page
Tickets can also be purchased on the day of your visit, please note the on the door prices.
How do I see if I have won a Golden Ticket?
You will prompted when you have booked your tickets. Any issues, please contact us with your order number and we can let you know if you are a winner!
Where do I collect the Oxford HD Max Lock from?
Please take your redemption voucher or eticket (printed on it’s own sheet of paper) to the Oxford distribution stand in Hall 2, stand 2C05 to collect your lock. All tickets will be scanned for eligibility.
How much is entry in to Moto-Cirque?
Moto-Cirque, presented by Arenacross is a free to watch performance. There will be two showings per day Monday – Friday (12.00 & 14.30) and three performances at a weekend (11.30, 14:00 & 15:30). There will be bright and flashing lights during the performance, which will also be noisy.
Do you offer a disabled concession?
We are proud to be working with The Ticket Factory as the first national online ticket retailer to make booking accessible tickets online for disabled customers possible. We are pleased to be working with Access Card to make this a simple process for all card holders. For more information, please click here. The Access card enables a carer ticket to be accessed in advance of the show.
Once on site, if a visitor requires assistance to access the show, then we offer a free carers ticket for each full priced ticket. Visit the NEC Box Office outside Hall 3, upon production of a full priced ticket a complimentary ticket will be given.
All disabled visitors requiring a complimentary carer ticket, are advised to call our dedicated ticket number 0800 640 5001 (+44 121 796 6071 from outside the UK) when booking tickets.
Is there wheelchair access?
Yes, click here for details (you will be taken to the NEC website)
What is the address of the NEC?
Birmingham, B40 1NT
What facilities are available?
To find where and what the facilities are at the Show Click Here. The plan includes disabled toilet facilities, cloakroom, breast feeding areas, cloakrooms, banks, medical centre and more.
Can I smoke inside the Halls?
Sorry, smoking is not allowed anywhere inside the venue aside from the designated smoking areas. No excuses, no exceptions. This also applies to e-cigarettes and vaping. Our designated smoking areas are outside the Piazza entrance & the Piazza garden (weather and daylight permitting).
Can I take photos?
Yes, please feel free to take photos or record footage. You can also share these at www.facebook.com/motorcyclelive or on Twitter @motorcyclelive #motorcyclelive
Will the show be noisy?
Bikes will be started in the Halls throughout the show. If you have small children please ensure their ears are adequately protected – Children’s ear defenders can be loaned from the Organiser Office in Hall 2 for a £10 deposit.
Where can I leave my Helmet & Leathers?
There will be a cloakroom available where leathers and kit can be left, this will be located in the piazza cloakrooms. The cost is £1 per item.
Are dogs allowed in?
Only Guide Dogs are allowed.
What are the cloakroom facilities at the NEC?
Cloakrooms are located outside the halls.
What age can children get in for free?
Children aged ten and under get in free with a paying adult – no ticket is required. Children aged 11-16 are charged just £1 (with a paying adult).
Neither the Show or the NEC offer any Creche facilities.
What age are you considered a Senior Citizen?
Senior Citizens are considered to be aged 65 or over. Proof of age may be required.
Do you offer a Student Discount?
No student discount is offered.
What are the parking facilities and costs for cars?
Parking can be purchased alongside your Motorcycle Live ticket in advance at a cost of £10.00 (exclusive to Motorcycle Live visitors).
Parking on the day will be £16, this cost is set by The NEC and is out of the control of the show organisers. PLEASE BOOK YOUR PARKING IN ADVANCE.
Please note that parking fees are applicable for all vehicles parking on-site at The NEC.
Click Here to see a map showing the NEC Car Parks.
What Parking facilities are there for motorcycles and scooters?
A bike park is available free of charge to all visitors who arrive on two wheels. The bike park will be manned by NEC security staff. The Bike Park is subject to availability & clearly signposted when you arrive on site.
How does the Bike Park Work?
Upon entry to the Bike Park, you will be issued with a numbered wristband. Upon return to your bike, once your wristband is matched to the that of your bike, your bike will be released to you. The Bike Park will be clearly signposted when you arrive at The NEC.
How much is parking for a coach or minibus?
£15 for a minibus and £20.00 for a coach.
Do you offer a group booking system?
Groups wishing to purchase Group Tickets (10 or more tickets) should contact The Ticket Factory on 0800 358 0058 or email on email@example.com for details of our special rates and services. A 10% discount is offered.
Do you offer any reductions to overseas visitors?
Yes, visitors with a non GB passport and proof of their travel details to the show can gain free entry. Visit the Press Office in Hall 4 with your travel documents and passport to receive a complimentary ticket.
What catering facilities are there?
The NEC offers a variety of food outlets within the show, catering to all tastes. Also available are catering and bar areas situated in Halls 2 and 4 built specifically for Motorcycle Live. Visitors are also welcome to bring a packed lunch. You will also find catering pods in the Piazza just outside of the show, for more details visit Piazza Map
Can’t find the answer to your question? Contact us at:
Tel: +44 (0)24 7640 8020
1 Rye Hill Office Park
Registered in England 2018191